EU AI Act · Article 50 · Tidio
Does your Tidio chatbot break the EU AI Act?
From 2 August 2026, Article 50 of the EU AI Act requires that people interacting with an AI system are clearly told so — at the latest at the first interaction. If you run Tidio (Lyro AI) on a site with EU visitors, here's what that means for you.
Does Article 50 apply to Tidio?
Yes, if its AI features answer your visitors — and the disclosure is probably missing.
What Tidio does by default
Tidio's Lyro is branded as an “AI agent”, but Tidio does not automatically insert an EU AI Act Article 50 disclosure. The visible bot name alone is not enough under the Commission's draft guidelines — you need an explicit statement at the first interaction.
How to make your Tidio chatbot compliant
- In Tidio: Settings → Lyro → set the greeting / first message to state it's an AI assistant.
- Keep the “Lyro AI” name visible — don't rename it to a human name.
- Add a persistent AI badge and an AI transparency page.
- Save a timestamped screenshot for your records.
The fine print
Non-compliance can be fined up to €15,000,000 or 3% of worldwide annual turnover (Art. 99(4)(g); for SMEs, the lower of the two). Enforcement by national authorities starts 2 August 2026. The June 2026 Digital Omnibus delayed many AI Act duties — but not this one. This page is implementation guidance, not legal advice.
Check your Tidio site now — free, no signup
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Using a different tool? intercom, crisp, hubspot, zendesk, smartsupp, chatbase. Or read the full Article 50 guide.